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| - VERY DISAPPOINTED
Date of visit 2/13/16 5:10 pm
Checked in with a party of five and told 20-25 minutes. After about 10-15 minutes of waiting, noticed the hostess was telling everyone that came in 20-25 minutes, but nobody was being seated although I was able to count at least 6 empty tables. Right near where we were waiting there were two tables for 2 open as well as a booth for 4. In the main dining room I could see a large corner table that would seat 6, a combination table (bench & highbacks) that would seat 5 or 6 and a booth that could seat 4.
After about 20 minutes, I tried, but couldn't locate a manager to ask why they weren't sitting anyone in those open areas so I asked a server. She couldn't tell me why, but one of the bartenders chimed in and said, "they are backed-up in the kitchen and that's why they weren't seating anyone hoping to catch up." I responded with, "well you are getting a bit backed-up out the front door and she keeps telling EVERYONE 20-25 minutes!?!" I continued with, "Wouldn't it make more sense to seat people 1) to clear the entrance and 2) to at least get some drink & appetizer sales while the kitchen catches up?"
It was amazing how quickly they then started seating people in the empty areas.
Once seated, we were quickly greeted. However, two of us at the table were still trying to read the menu as it was SO dark we had to use the flashlight on our phones in order to read the menus. Our server tried, but she was very awkward, socially. Couldn't tell if she was trying too hard or frustrated with being very busy???
Food was mediocre at best. Wife said she has had better chicken strips at home from the frozen food section. I had the Blazin' Texan burger. It was OK, but definitely not worth what it cost! I will say the fries were very good.
In summary, very disappointed!!!
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