I helped a friend get a car from Enterprise this week and I was surprised at how quickly and smoothly everything went. Usually when I went a car it is a whole hullabaloo or problems, but this was quick and easy. The service at this location was great, and John even gave us some complimentary bottled waters since we had to wait for a few minutes while he helped another couple.. The car was returned a few hours late, and she had called the corporate number to let them know, but she received a very polite courtesy call after 6 or so hours just checking up.
The only thing is that we ended up with a Dodge Caliber which, besides being really ugly and uncomfortable to drive, wasn't really the type of compact car she was looking for and would have preferred something smaller for gas consumption purposes.