I was surprised to see Heather R's review, except I'm not surprised about the last property manager - I had a problem with her as well, but I went right to Mike (the owner) anytime I had issues, and he would always take care of it. I know they let her go about 6 months ago...so maybe Hearther, R's comment here made an impact. I have been using them for the past 4 years, and I honestly can say that I am grateful for them. Now, my boyfriend also uses this company to manage his home in Phoenix and we wouldn't change a thing.