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| - I booked our flights (4 seats) from Montreal to washington Dulles via Toronto schedule to leave 8:40 on July 2nd. These flights were booked on May 15 online with Porter and I received confirmation of the flight schedules and my full payment.
On July 1st at 12:11 pm, less than 24 hours before our first flight, I recieved an email saying the flight to Toronto PD456 was cancelled and Porter booked us on a flight on July 3rd the next day without consulting me. Therefore our vacation would be cut by a day so the activities for that day, the 2nd, and the next day, the 3rd, with family was ruined. Needless to say my two children traveling with my wife and I were also very disappointed. I therefore contacted Porter who offered me a flight today July 1st but I had to be at the airport within a couple of hours. We could not manage this on such short notice, especially with kids. As a possible solution I decided that I would rent a car in Montreal and drive to Toronto, spend the night at a hotel (all at my expense of course) in order to catch our pre booked and prepaid flight from Toronto to Washington flight PD723 at 10:40am in order to arrive as planned.
I was shocked when porter told me that they would charge me an extra $1100 because my point of origin changed. My point of origin was only changing because of their forced change on me! On my original flight that was already booked.
I bought and fully paid for my tickets six weeks in advance and they want to now charge me a second time to take the flight I already paid for!?! Isn't this a kind of 'double dipping'?
It wasn't as though I was trying to change my flight dates or my schedule because I wanted to. This was forced on me with no choice. As far as I was concerned we had a contract with my payment in full. If the flight was not full enough to be profitable and had to be cancelled (although they said it's crew related) then how about more than 20hrs notice in order to find an alternative to suit our, the customer's, needs.
Or I had the choice of a full refund which meant my booked vacation with my work, my wife's work, and my children's schedule would be all for not. Plus we'd miss out on prepaid family activities etc...
After speaking with the porter rep I escalated the call to the supervisor to explain and request they they waive this $1100 however they refused. They did tell me that after my trip I was going to get a standard $100 per person voucher to be used within 6 months on future flights. This did not impress me nor do I feel this is a suitable compensation.
Family time, vacation time, and being able to travel together to preplanned prepaid events and activities is too precious. This missed day has now caused frantic replanning, stresses and worry that should never have happened.
I'm so disappointed as I heard positive things about this airline. I don't think I'll fly with them again and will certainly share my story to prevent others from going through this.
Where's the customer service??!?
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