Earlier this week (6/23/15) we brought our cat in for seizures, not expecting to have to put him down. The staff was very compassionate and I honestly felt like they were also sad to see our cat have to be put to sleep. I also appreciated the doctor being honest with my husband and I. I've seen other reviews on here about how expensive it can be... I agree it's very expensive but I think if we wouldn't of had the $600 in tests done we would've regretted it. Overall I'm very happy and thankful for the way the vca treated us.