I went for their version of just a fancy shake with candy in it. This has been named after a winter weather storm but it's a shake that takes a while to make. Ok so the girl goes through the process. I'm reading a sign they have for a free item if they don't turn the thing upside down for you. I'll go back if you need a picture. However when I asked why she didn't do this she said it might spill. The person before got his flipped upside down. I don't know why they waste people's time doing this and I'm glad I didn't have to go through it but where's my free item? It might spill isn't a good enough reason to deny me.