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  • Pros: Clean / Few darned good trainers. Cons: Dark inside, staff changes frequently and personalities are just OK. Equipment is outdated and only the pads have ever been updated. My spouse and I had been members on and off for 8 years and mostly returned for the location factor. Recent cancellation attempts were nearly impossible. Each time my husband made the drive back there to cancel, he was told a manager must be present to cancel a membership - how terribly inconvenient and unnecessary. The THIRD and final time, I went with him to cancel. We were told the manager is ONCE AGAIN, not there, which the day before we were told she would be there. "Cammeron" took our information, had my husband sign a piece of paper with his login information, but nothing to show cancellation. I requested said documentation but was told the information would have to be forwarded to the manager and that she would be in the next day 9-5. I called the the following day at 12:51PM and guess what?? NO manager, again. However, a very competent sounding employee (shocker) named Gabby was very helpful and said the account showed to be canceled and no further dues would be debited...we shall see. It should be noted that we tried four times by phone to the toll-free membership services department for 24-Hour Fitness, who outsources their call center -- very frustrating. This problem was much worse the last time we tried to cancel and our dues were taken out three more months than we were told and we had to badger the former manager for our refund. Oddly enough, our address was current with the club location, but the corporate office sent a check to an old address, and they were supposed to credit our bank account. Don't waste your time. Try another gym. In fact, if you are close enough to go to Planet Fitness at Arizona Ave/Loop 202 SanTan...GO!!! No waiting for equipment, no grumpy aqua ladies that drag water ALL over the locker room like at 24 HOUR FITNESS, no annoying ZUMBA class attendants clogging the walkways, no childcare...simple, clean and friendly.
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