I usually go to the other Einsteins' but was going to Frys so stopped here. The manager at the time...Jennifer.. worked with me on a discount offer I had even though i ordered it the wrong way...which was impressive! A lot of places would say use it next time! ...4 stars for HER....BUT...the very next week I went there again with a 20percent discount coupon in the mail and it was quite different!! Jennifer took my order and was WONDERFUL...remembered me and got my order right. When I went to pay there was a GRUMPY and frowning gentleman who rang me out. I asked if he was manager...he grumbled "Yea" and I said I wanted to compliment her for her customer service the week before. He TOTALLY IGNORED me....even though there was NO ONE ELSE in line....and just told me my price. He didn't offer my receipt so I could leave feedback and after doing the math in my head did not even give me the 20percent off! I assume he was the owner because ususally a manager doesnt treat you like that. The atmosphere in the place was SOOO different than it was last week....where they were happy, freindly and talking to me! This time....even with NO ONE ELSE IN LINE... he flat out ignored me and treated me like I was wasting his time!! I am going back to my other Einsteins...even if it out of the way....coz I refuse to give him a DIME of my money....