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| - Dear AutoNation Owner,
First and foremost, I'd like to say, your Service individual, Ryan, is highly competent, patient and provides you with excellent customer service. Your Dealership, however, does not!
We own a Mustang GT, no car payments, we own it. We leased a Ford Fusion 2016 before we sold our beach house in SoCal. In one years time, the GPS went out, the entire display needed replaced, and then the turbo charger needed replaced. We are busy professionals who leased with intent not to have a car in the garage continually.
Since I work in an industry where my customer service gains me more and repeat contracts, I think you need to begin to practice good customer service policies. We brought the car in to Phoenix since we purchased a new home in Scottsdale, as the turbo charger was whining and seizing upon trying to accelerate. We lost work time, and yet nothing wrong was located. Since we brought the car in, we asked for an oil change.
This brings us to the good customer service policy which your dealership is highly lacking. The records can be read for this car, and even if your policy is not to cover another dealers oil change policy we had covered upon lease signing, you should have waived the fee for all our troubles.
The GT will gain oil changes elsewhere from now on.
Signed,
Going to Lease a Foreign Car for Less Next Time
(aka You 100% Lost Our Business)
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