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  • WORST CUSTOMER SERVICE EVER! I am NEVER coming back to this "salon". The front desk is really rude and all their good stylists are no longer working there. So I made an appointment with my stylist and the night before my appointment they called and asked me to change my appointment from 11 to 1:30pm. I showed up the next day at 1:30pm and was desperate to have my hair done because I had an event to go to that night. Since I was desperate, I waited 45 mins before deciding to speak up and ask about my stylist. When I asked them how much longer, they seemed to be confused and did not realized that I had waited for almost an hour long. They had forgotten about me. I am not the type to make a scene, but I expected them to follow with me after 15 mins of waiting or at least call up my stylist and ask him what time he's going to show up. They kept asking if I wanted to see someone else, but I was in a time crunch and I did not want to risk having a stranger do my hair. So I left, called to speak with the manager and she offered me 20% off, but I have to speak with her when I book my appt. So I called back to make an appointment and they put me on hold for 15 mins. I hung up and decided to call again the next day. They kept saying the manager was "out" and will be back within an hour. I called back 2 hours later just to be safe and they put me on hold for 36 MINUTES then picked up the phone and HUNG UP ON ME. I called back and asked to speak to the manager and they said she was not there. It makes me question whether or not the manager was avoiding me because they have caller ID. Also, if they valued their customers they would not treat them like this. I noticed they also mistreat their employees. I rather go to a high end salon that knows how to treat their customers and employees. You're better off going to great clips than this dump.
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