After having my handmade wool rug returned from a Scottsdale rug "cleaner" damaged and stained; Jacob came by our home to see if he could salvage our rug. It was returned to us by the other cleaner with sticky residue patches, yellowing, fiber distortion, matting and with an odd odor. Making it unusable. Jacob carefully examined our rug and decided he had a 60-70% chance of making it usable. I'm thrilled to say that he not only got the awful yellowing out he was able to remove the fiber distortion and even got out a red sharpie mark that I never expected!
Professional, courteous and talented!