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| - I've now been three times since they opened and I've been sadly disappointment all three times....mostly in the service. I really want to like b.good and I want to be a frequent customer on nights when I'm too tired to cook, but they've got some serious customer service issues that need to be worked out or they'll never survive in this area. My first visit was the best of the three except that they served my sister the worst grilled cheese sandwich, fries and broccoli I've ever seen. I'm actually shocked that they weren't embarrassed to hand her that meal. My Southwestern Chicken Salad was absolutely delicious! When we returned the second time, we were both charged extra for the chicken on the Southwestern CHICKEN Salad despite my long conversation with the cashier when they asked me if I wanted "chicken" on my salad??? The staff seems clueless and whoever is responsible for training them is doing a terrible job! I also asked them not to put the fresh tomatoes on my salad but they did anyway. Tonight, I called my order in because I had previously had to wait SO long for my order. I again asked for no tomatoes. I actually had a pretty lengthy conversation with the gentleman who answered the phone about my order, stressing to please leave of the fresh tomatoes. When I arrived, there was one customer placing an order and no other customer in the restaurant. I went to the pickup counter and noticed that I had tomatoes on my salad. I didn't say anything, because I could just pick them off. The salad was also half the size of the one I got the first time. The thing that has pushed me into writing this review is that I stood there for 8-10 minutes waiting to pay for my order and the other 3 employees who were working never even acknowledged that I'd been standing behind this woman forever. I wouldn't have expected that pleasantly CLUELESS young man to stop helping the woman ahead of me, but the fact that they weren't busy, they knew I had a to-go order because they gave it to me, and yet they still let the young man stands there searching for buttons on the screen without offering to help me, or at least acknowledging that I'd been waiting an unreasonably long time. I'd hoped that they'd have a chance to work out the kinks, but they seem to be headed in the wrong direction. It will be very hard for me to return, which makes me sad. I really like the Southwestern Chicken salad....even if they ask me if I want chicken on it!
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