I decided to FINALLY use my MoviePass after paying $10 a month for it for the past SEVEN months but only having used it once. I saw the much-vaunted "Avengers: Infinity War".
The good: Studio Movie Grill takes MoviePass with no issue. The check-in process was easy.
The bad: The staff was terrible. I was 30 minutes into the film before someone came to check on me. When they finally brought the food, it wasn't very good. The staff never checked on me. I had to ask for a to-go box twice, with the last time time me walking up to the bar to get it.
The only reason I'm giving two versus one stars is that I've gone to this location twice before, and the service and food quality were acceptable. I'm not sure what happened this time, but it was bad enough that I won't be coming back.
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Update: Per comments from SMG, I addressed the issue further via e-mail. I very much appreciated that the Customer Support team was attentive to my concerns by responding quickly, showing empathy for the poor service experience, and committing to do better in the future. This is a good example of how to turn the situation around and restore my confidence in their business. I'm upgrading from two stars to four.