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| - This place is a joke. Granted you get what you pay for, and going in I had zero expectations of service, friendliness, and even kindness. What I got, was still mind-blowing on how awful the people were.
I called prior to coming in, asked if they were confident in the cut I was looking for. I was promised that between the 3 hairstylists they could help. I was not asking for a difficult cut, just a long pixie with it stacked in the back. I provided pictures, asked for no length in the front to be taken off. The hairstylist began to cut, first cut being length off the front. I stopped her, asked her once again to not cut the length in the front.
She continued cutting, as I was sitting there watching, it was nothing what I asked for. She was rude, very condescending and would continuously cut me off as I was attempting to explain what I wanted. I started to get upset, crying, and she continued making rude comments/remarks that everyone in the place could hear.
Then, other customers chimed in on our conversation and joined her in belittling me and making negative comments. I was baffled. This lady directly in front of me spoke of me negatively with other people. This upset me even more, and she refused to cut my hair any further. She asked her coworker to finish. As I moved chairs, I attempted to hold back my tears and explain to the gentleman on how I would like to "fix" it. He refused to make one cut on my hair. He said he did not feel comfortable cutting my hair, which the original hairstylist said "I dont blame you" from the other side of the salon while another customer sat in her chair. Then, the two began to once again talk negatively about me as I sat there once again crying.
I asked for the manager, which the lady who was the original stylist spoke up and said it was her. REALLY?? This was the rude, condescending lady, who is supposed to be a manager, be professional and provide customer service?? I left with a half cut head of hair. I attempted to call the customer service line, made a report, and have not heard a word since.
I created a Yelp account for this reason only, to warn others of the complete lack of respect this entire place provides. Save yourself. I will never return.
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