As a first timer, I was extremely nervous and had no idea what to expect. Charla assured me it wasn't as scary or painful as I was making myself believe. She was helpful when it came time to pick which option worked best for me, she calmed my nerves, and made me feel comfortable. She even texted me a few days after to make sure everything was still going okay! She did an amazing job and I am 100% happy with my results. Thanks for my new lippies!