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  • First ( and last) time I have flown BA. London to Berlin, back thru to Chicago with my 80 year old mother, who needed wheel chair assistance. Their process for the handicapped is so inefficient we almost missed one connection. I was not allowed to go with my mother on the cart to the plane. We did miss a connection due to the inability of air bridge to attach, plus our luggage took 25 minutes to arrive. They had 2 agents trying to rebook 28 passengers ( yes, I counted, as I was in line for 40 minutes) who also missed their connections. From what I learned from my fellow passengers, I was just lucky that my bags arrived! Oh, and the food was inedible.
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