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  • Worst experience ever. I had a 10am appointment today 11/11/13 that I made online. Desk staff was very helpful and greeted me warmly. When I met with my stylist I had said that I wanted overall lightning of my hair. I had explained that 10 weeks ago I had done a semi permanent all over color so I was worried about brassiness. In my consultation she was great and said that all over highlights would be best to achieve an all over lighter color. I had explained that I have curly hair that I wear straight and flat ironed every day and parted on the side. I also explained that in the past 10 years my hair has been everything from platinum blonde to now a dark brown and everything in between so I was really just looking for a color that wasn't very brassy,but just lighter of a brown. We went ahead with her highlights mode. While they were processing and I was sitting there the stylist was just talking to another stylist about how she was tired and didn't want to be here today and was hungry. Very rude. When my hair was finished, the color was off. She asked how I liked it and I said it was ok, but not at all great and too brassy. She said "Oh Ok" She finished blowdrying it and had the manager come over to check it off without offering to fix the color. The manager came over and looked at my hair and signed off on it only asking me if it was what I had asked for. Yes it was what I had asked for- all over lighter but it was brassy. The stylist apparently didn't listen to how I wear my hair because it was frizzy from blowdrying and didn't flat iron or use any hot tools, which on a snowy day like today would have helped the shine and lock out moisture..a necessity for myself who as I stated, always wears her air blow dried and flat ironed. Nothing was done to fix my unhappiness. I pulled my hair back into a bun and paid my check and left. I got back to my car and cried. I am very upset at how I was treated. I got home and looked in the mirror hoping I overreacted. Nope! My hair is white blonde from over processing underneath and on the starting side and pumpkin orange from under processing on top and on the opposite side. I will never return to Aveda Vici Madison and will not recommend it to anyone.
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