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| - If you get your car serviced there.
Guillaume David always speaks as if he new without a doubt what he is talking about. When I dare contradict him of the opposite or simply ask deeper questions, he said i didn't know how to use my car. 5 min later he says "well i'm not the technician! I don't know! I just learned this morning how an STI works!". He interrupted me everytime i spoke to him. You have to beg him to verify his facts. He tells me i need to order an entire wheel lock kit just because my key is broken. I tell him it is possible to order just the key. Of course, it's a big "no no!". He says in 25 years of service, its the first time he hears that. Lady next to him tells him that it is possible and he goes "well apparently it is possible." Was that way every visit. You need to be ignorant and never doubt him if you want a good service from him but at the same time waste your money.
The big overweight guy at the car rental service would also need some customer service formations. I called if i could have a car while mine got fixed. He tells me one should be coming back around X hour. I went to dealership to see if the car was there and not to annoy the guy too much on the phone. He wasn't there (but sadly Mr.David was). I asked him for a car. And then the big guy finally comes back, Guillaume and him starts talking to each other. Big guy turns to me, says with an attitude "I told you there was gonna be a car around X time!". The big guy ask Guillaume about some code. Guillaume says there is none, i have to pay for it. I then ask the big guy what was that about? Is there a case where i wouldn't have to pay? He says again with a big attitude "no, no, no" as if i hurt his school girl feelings or something. They just spoke in my face, he took me for an idiot? Guillaume was the one to explain to me that if my car bill would be let's say 1500$, he would feel less "cheap" to pay for the car but since it's not (was a check-up or something), i'll have to pay.
I also work with customer service daily. Subaru montreal gets high rating because they are just welcoming and perhaps good to do the conversation? But you better off being ignorant and perhaps never ask questions too much and just do as they say. I started to like 1 new guy at one point because he actually seemed truthful to me but he quickly got fired... how about that..
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