yes, i agree with the many yelpers who make references to california's pho, and i extend that to food in general. it's just better here in the sunshine state!
but you can't bring california's restaurants with you when you move to cleveland, so you just have to be happy that there are people in cleveland who at least are trying to get stuff like pho out there. and it's not bad (although really you only have like 2 pho restaurants to choose from) and i was surprised at the restaurant's environment - it's nice! (nicer than superior pho)
i don't recall my eggrolls being served cold over the vermicelli...i actually didn't have a bad impression or experience.