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  • I wish I could give Merchant & Trade 5 stars I really do. From first arriving the bouncer/doorman and the elevator hostess were so friendly & inviting, we were even joking around with the doorman before the elevator came. We get to the top and we are greeted by another friendly hostess & we ask to be seated outside. She escorted us to a table & informed us that our server would be right there. 5 stars so far for M&T especially with the retractable cover so we could enjoy the view even though it was drizzling. We were seating talking and taking in this gorgeous rooftop bar and the beautiful view! Our waitress finally comes but she hands us our menus and walks away, like barely greets us. The whole time she was very inattentive and our drinks kept taking forever to come out. Then me & a friend had ordered the same drink twice and both times one was extremely lower than the other. When we asked her she said it was the ice but both glasses where filled to the top with ice that you could see haven't melted yet. Then she stated "well I don't know I didn't make them I just put the order in" with a very rude attitude. If the rest of night had been mediocre I would not go back but she is the reason I would give this place a 2.5 rating because service is everything I especially for a brand new business. I will go back but if the service is this bad again, I can't say there would be a third time supporting this establishment.
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