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| - Despite a ton of negative reviews, we decided to try this spot out for ourselves. It was Christmas Day and they were pretty busy, probably due to the fact that there wasn't much else open to eat at Town Square. A short 10 minute wait, and we were seated.
I had checked out the menu online beforehand, so I kind of knew what to expect. However, take note that their prices have changed, and are not as listed on their website. Meatballs are $7.95 now, and I know the pizza prices are different, as well. Not a huge deal, but something that may bother some people.
We ordered classic meatballs with tomato sauce, beef meatballs with spicy meat sauce, and a panzanella salad. I asked out server about the salad, and asked him if it was the traditional bread salad. He replied with "I actually don't know. I guess we will find out together!" Ummm, what? He explained that not a lot of people order salads, and he's not really familiar with all of them. Inexcusable, in my opinion. The menu here is not extensive, and there is no reason not to know it inside and out.
The food took about 35 minutes to arrive, which I thought was was quite long for a few meatballs and a salad. I guess we were lucky, though, as the table next to us waiting well over 45 minutes for chicken meatballs and they never ended up coming out. The server explained to them that the kitchen was very backed up, which was odd as they had received all the other food they ordered. I'm guessing the chicken meatballs had been forgotten.
The food itself was actually pretty good. Decent sized meatballs, good flavor, and just enough sauce. The spicy meat sauce was really good, however I found the classic sauce to be a little lacking. The salad was nice, however, we only had three small pieces of bread in ours, and a ton of tomatoes. A little less tomato and a little more croutons would have been perfect.
During dinner, our waited forgot to refill my water when asked twice. He kind of disappeared. There were other things I noticed that were not great. At one point, a server put a large tray of food directly behind an unsuspecting diner. If that diner had gotten up for any reason, that tray was going down. The same food runner also didn't seem to know who had ordered what, and while he had tickets on his tray, he was just placing food in the middle of the table, letting the diners grab it for themselves.
We also felt really bad for the young guy handling the dessert/milkshake area. While waiting to be seated, we ordered two coffees to go to bring to the excellent employees at the candy store (review to follow), and we saw this poor guy struggle to keep up. At one point, he ran out of whipped cream, and asked a blonde server if she could run to the back to grab some for him. The server responded coldly "I don't have time for that." and walked away. Horrible teamwork there.
I must say that the hostesses were very nice and they are a great first impression for the restaurant.
Will we return? Probably. I'd like to try it out on a less busy day and see if the service was different. However, they've been open for several weeks now, and all the kinks should be worked out by now. Based mostly on the service, they get three stars from me.
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