Swarup is the worst person on the planet. She is callous, rude and doesn't know her field or clients. I refuse to call her a doctor. I am not sure where she got her degree but she really should not be dealing with people at all. Her office covers her by their backwards policy of no second chances. You see, the office policy is that you are stuck with the doctor you get on your first cold call. For example, I called the office and was assigned Swarup. After I met her, I knew she was not a match for my struggle with RA. I asked for different doctor. Imagine my surprise when I was told I was stuck with her because of office policy! What? After one visit? Yes. So, I tried to make it work but couldn't. I would rather drive 4 hours away for my appointments! I am young and I have to take off a day from work to make this happen, but it is better than Swarup! I write this to help others because I know the owners don't care. Why else would they keep a person who can't do their job and literally runs clients out of town? I am not the only person to complain and yet she remains unchanged and working. So many clients have complained internally and externally. Yet, the office policy and staff remains the same? Why? I guess the real question is why would you want to be treated by people who don't listen to their clients.