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  • Went to the Keg this week for a birthday celebration. The filet mignon Steak was fantastic as usual. My husband ordered the lobster and shrimp salad but was disappointed as he could hardly find the shrimp or lobster in the salad. Without making a big deal of the situation, my husband voiced his opinion about the salad to the manager. The manager was very nice and offered to bring him some additional shrimp etc. My husband stated that it was not necessary but the manager did bring him some additional seafood. I like how the manager turned this situation into a positive experience and "recovered" customers who may not have returned. The customer service is excellent and I believe they will always try to make the customer happy.
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