I WAS a loyal long time customer of Mezza Notte, until tonight. I made a reservation in advance for New Year's Eve. Upon arrival I was told extremely rudely by both the hostess and the owner that "my name was not on their list". I told them I had made a reservation in advance so obviously there was some sort of mix up. Instead of apologizing and trying to make the situation right like they should have if they had any decent customer service skills, they again told me my name wasn't on their list and looked at me like I was lying about my reservation. They then walked away and talked amongst themselves for a few minutes. When the hostess returned she waved at a table right in front of the door and said this is all I have, then walked away without actually seating us. Talk about rude!
It gets better though. When I asked to have my pasta with just tomato sauce, no cream, because I'm lactose intolerant, I was told I would have to pay a substitution charge. Yes, because of an allergy I had to pay extra.
This was probably one of the worst customer service experiences I've ever had. I used to order take out from Mezza Notte a few times a month and visit regularly. That's definitely not happening anymore!