The trainee at the counter was really nice and polite. The lady that was supervising her was very rude. When I ordered a drink called misugaru, the trainee was trying to figure out how to order. The supervisor came over rudely and asked me "what are you trying to order" in a really off putting way. The trainee was EXTREMELY polite by the way! When the drink came out it was not what I was expecting, and really gross. We spent $18 at the place, so I went to the counter immediately and explained it wasn't what I was expecting and if possible I'd like to change my order. The trainee apologized and went to ask her supervisor. The supervisor, right in front of me, wouldn't turn around. She told the trainee "ummm no I don't think we do that". The trainee apologized. Bad experience. I didn't expect a free drink, even though we spent a lot of money. I at least wanted the supervisor to look at me and explain instead of Laying it on the very nice trainee.
I ended up drinking most of the misugaru. I like healthy carb options, and it's not all the bad. The initial taste was weird but it's okay. It's a multi-grain mill drink. The only thing is that when I spend a lot of money at a place, and unfortunately order something I don't enjoy, I hope the supervisor comes out to ask what's wrong...