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| - I am definitely a fan of Black Bear Diner and I am VERY happy to have them in the area.
As with any new business, they seem to be suffering some growing pains. While the restaurant is spacious, clean and new, and the staff is all very friendly....The kitchen seems to be struggling a bit.
My Mom and I were shopping nearby and decided to stop in for a late lunch. As we entered, we were greeted by the cashier, who was assisting other customers. She said she would be right with us, but unfortunately had quite a long line. Luckily, we were approached by one of the servers who sat us. We were both very hungry and this is definitely the place to go if you have a large appetite! The young lady who sat us also turned out to be our server, and she was very nice.
I ordered the French dip, with mushrooms, onions and Swiss cheese added. On the side were fries. My Mom ordered the small CFS breakfast, with eggs and hash browns. Neither of those items seem very complicated, but they took a REALLY long time to get.
We were seated near the kitchen, so I could see that there was a bit of chaos. There was food being sent back for being the wrong order, food that sat in the window for a long time before being delivered, and servers all over the place. This is somewhat expected when a new restaurant opens, so if you go to a place knowing this, you have patience.
We weren't disappointed with the wait. Our food was piping hot and fresh and delicious. One strange thing was that my mom received the large portion of the CFS, which she didn't order. The waitress told her they didn't have the smaller portion, so she just brought her the big one. That is fine, but it would have been nice if she checked with us first - maybe my Mom would've changed her order.
Everything was tasty. As always, the CFS was crispy and flavorful (I stole a bite). My French dip was also good, but nothing special.
When we got our bill, the waitress had charged us for the large CFS. I almost feel like she was trying to sneak one over on us - we had to track her down (since you pay up front) and explain that it was wrong and we shouldn't be charged. She apologized and had a manager fix it, and we were on our way.
While cashing out, we decided to buy and take home one of their small banana cream pie (my Mom's favorite dessert). At $5.99, it was decently priced and REALLY good.
I love that everything is branded as Big Bear Diner - the hot sauces are Mama Bear, Papa Bear and Baby Bear, based on hotness.
Overall, a great place that I look forward to returning to. Small bumps in service are to be expected, but I am sure they will be running smoothly very soon.
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