All I needed was new heels and a zipper repair. When I showed up on the day I was told they'd be done, they only had one of two pairs. They were lost for a few days, before finally showing up from being at the other shop (?). I was told to come in at 3, and when I did they still weren't there and they had no idea where "the woman" with them was. I finally got them back the next day. I went here because they are conveniently close, but clearly they aren't great at being convenient. Will go elsewhere from now on.