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  • Showed up for my 9:30pm appointment with two of my friends. We were seated around 10pm.. then sat in the chairs for another 30min before our pedicures were even started. Then they were frequently stopped in between because they had to keep rotating to other customers. My legs were freezing from the wet towels that were once hot towels wrapped around my legs. At midnight, I asked how much longer before my gel manicure would be done. Kathy said she forgot I wanted one. Which the whole time I was holding my polish and the gel color samples. Finally she started my gel manicure, she didn't soak my nails like every other manicure I've gotten in my life. A typical manicure involves soaking your nails & removing the cuticles & filing, none of that happened in that order.. instead it was filing then she used the drill file which I was not OK with (that's why I stopped getting acrylic nails).. When she started to apply the gel she used her fingernails to get the gel from in between my skin and my fingernails instead of a brush like normal, which also left gel polish between my skin and nails. I get my nails done because I don't want them to look like I did them myself. Then after she finished applying all the gel she went in with cuticle remover and clipped my cuticles. We finally left at 12:45am!!!! My nails look like crap. I'm livid honestly and spent $85 for embarrassing nails. I need to get them redone tomorrow. This was such an unacceptable and unprofessional experience. Over 3 hours and $85 and I don't even receive the full manicure!!! And the gel is all over my cuticles?!!? Maybe she would've cared if she wasn't downing tequila since we arrived. You're running a business and taking my money for a service you aren't fully giving me. And charging me more than I would've paid some where else too. I have to get up in 6 hours for work too.. thanks!
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