It never fails!! I order online and go to pick it up, get back into the car (if I'm lucky) or get Home to find that my order isn't right!! It's not hard to look at the order while making the food to make sure you've added things or left things off as it was asked for on the receipt! I don't have time to do their job for them. If they can't read the receipt and get the customers order correct, they shouldn't be working there!