I have been a customer of this place for 17 years and have never had anything but wonderful experiences. I remember them being patient and professional when I got my nose pierced at the age of 18 and they are just as friendly and wonderful now that I'm a boring professional 35 year old mom. Marilyn is probably the only person I will trust to pierce my daughter's ears once she's old enough. Knowledgeable front desk staff as well. Great all around.