my frye veronica shortie boots needed a heel replacement and major leather conditioning. there were scuff marks that i have accepted that will never go away. but katie was able to polish it off and has brought my boots back to life. they honestly look brand new!
i also brought my fiancee's boots to be stretched out -- pretty standard job... but he's happy he's not getting any blisters on his heels anymore.
oh when i called to ask to pick up my shoes a day earlier, they were very accommodating and i was able to pick up with no problem.
highly recommended!!!