If possible, I'd rate zero stars.
I recently wrote that a family member was charged $15,000 for her $9,000 sticker price Ford Focus. Used. That included tax, license, gap insurance. It came with a warranty for five years/ 50,000 miles. At a 28% interest rate. The car was well below that.
Fast forward a few WEEKS:
The A/C went out. In Phoenix. Hot. She went to the dealership service dept. they didn't have a loaner ( as stipulated in the warranty) for over two weeks.
She was told to go rent a car at personal expense. That was not financially feasible.
So besides the dealership being greedy, the Service Dept is worthless!
The dealership contacted me for more information after my initial critique saying they would check and get back to me. So far, no service. Avoid this place!