I was in the area for lunch, and I thought I'd phone in an order for pickup. The lady that answered the phone was nice, and I detected a slight bit of surprise when I told her I wanted to place an order for pickup. I'm not sure why, but I just got that feeling. Anyhow, I ordered an Italian Melt and she said it would be ready in just a few minutes. Place was small, but cozy. Cashier was friendly (I am assuming this was the lady that took my phone order), and she handed me my order in a plain, brown paper lunch sack. I brought it home, and found the Italian Melt very warm and quite tasty. Overall, a really good experience. I would return if I happen to be in the area again.