I had never driven a Subaru and did not know much about their cars. When I walked into the showroom, it was under construction, but people walked up and greeted me immediately. The reason why I give them 5 stars is because of their Sales Person, Cameron. He was extremely thorough about what set Subarus apart from other cars, he was very specific about safety information, and also the features available - he was under the hood explaining how Subaru really took into consideration their owners. Cameron did all of this in the July heat. Cameron sold me on the car before I even drove it.