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  • Very disappointed in the level of customer service provided here! Discount Tires philosophy of being "trusted experts" does not apply to this location! I was dealt with some unknowledgeable staff members and after the service I received today, I do not feel confident about their expertise level at all. I went in needing to get new tires and after paying $400 for TWO tires, I should have received better customer service than I did, but I was so wrong. The man who helped me said it should only take an hour and possibly an hour and a half at most. I said that was fine. I asked them to call me when my car was finished because I had some errands to run. 2 hours and 40 minutes later, they still never called. They close at 6 and it was 20 minutes till 6pm. I called and the man that answered the phone said my car was ready and stated to me that they close at 6pm. If they would have called me when my car was ready, I would have been there to get it! Who knows if they would have called or not! On top of that, I walked in to retrieve my keys and when I walked out to my car, I noticed my car engine was running. WHY WAS MY ENGINE ON AND HOW LONG WAS IT RUNNING FOR??? It could have been running for hours! No one knew my car was on and they never bothered to call me when the tires were done so I don't know how long they finished and how long ago my car was running for! Saddened and disappointed by the lack of knowledge and unprofessionalism, I talked to a man that worked there about my frustrations and asked why my car engine was on and how long it had been on for. He said leaving my car engine on couldn't have done any damage to my car. AGAIN, lack of knowledge and many things can go wrong with leaving your car IDLE for possibly HOURS! Their excuse for leaving my car on was because they aren't used to push to start cars. EXCUSE ME BUT THIS IS 2016! Push to start has been out for years now and if you guys are "trusted experts" like the company philosophy then there is no excuse, or it just proves that the workers here have no idea what they are doing and only operate on older cars. Also, My car makes an external chirp when the engine is left on and the key fob is away from the car so that also proves that the guy who drove my car out and left it running was in a rush because he did not hear the chirp signal that it sounds!! No excuse for lack of professionalism and no responsibly taken!
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