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  • We were excited and ready to buy a Ford Explorer! After many hours of research, my husband found the ideal Ford Explorer on Sanderson's web site last Saturday. It was the perfect color, and had all the features we wanted. He called the dealer and spoke with a salesman, "Larry", and gave him the information on the Ford Explorer we wanted to buy. The salesman, who has been with the company for 13 years, assured my husband they had the vehicle, and emailed him a proposal. The price looked good to us and Larry said he would prepare paperwork in expectation of our visit to Sanderson on Monday (they are closed on Sundays). On Monday morning, my husband called Larry to tell him we were on our way. We drove 30 miles to the Sanderson dealership. When we met with Larry, he had done nothing to prepare for our visit. We showed him the proposal he had sent us and told him (again) which vehicle we wanted to buy. He spent the next half hour locating the Explorer on his computer and then took us outside so he could drive us to see the Explorer, which was in the "back lot." He drove us around and around the dealership's parking lots looking for the Explorer, all the while telling us irrelevant stuff like how big the dealership was, how they have live guards 24 hours a day and touting the great variety of vehicles they sell. After what seemed like an hour, he couldn't locate the Explorer, and he finally stopped and went into an office. When he came out, he informed us that it "must have been sold, and somebody forgot to log it in." Larry said it wasn't his fault so he didn't see a need to apologize. Don't waste your time here. It seemed like a "bait and switch" tactic to us.
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