I walked in on a Saturday evening, the place was empty. That should have told me already why there's no people at this place.
I ordered the pulled pork burrito, it was very disappointing. There were very little variety of toppings compared to other burrito places and they gave a tiny drop of guacamole. The taste was bland, I could hardly see the pulled pork in the wrap. I asked for some sauce, and was told that it's $1 extra.
Seriously, if a customer has told you that your food is bland, you would try to make it better and not ask for extra money. Cutting down on ingredients and customer service will not help a business.