Our service technician was Zach. He was efficient and thorough. He answered all my questions and never came across as uninformed or inexperienced. After his evaluation of our system; we needed to replace a condenser motor. I felt the price was fair and Zach provided wonderful service.
Prior to selecting Antrim Air, LLC. We called five or six other locations Monday to get an idea on a standard service call for two units. We also checked yelp reviews for the locations we called. All locations we called, including Antrim Air, LLC., told us the service fee would be waived if any repairs were required. However, they did not waive the whole service fee as informed Monday. After complaining and Zach calling in, they discounted the service fee. We feel mislead by their office staff and are uncertain if we would recommend or use them in the future.