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| - I had written a review back in 9/2013, giving them 5 stars. This time it's 1 star. I was in a rush for time back in April when I took my car in for an oil change. I was thinking I needed to put on new shocks and struts, it had been so long and I was still on my first pair. The list of items was quite extensive what they found in addition. Nothing was pressing, was up to me what I wanted to accomplish. Brian was working with me at the time. My answers were slow to come, he said they were quite busy. I took my car back the next day for new shocks and struts. Dropped it off first thing in the morning and didn't not get my car back until almost 2pm. I needed to leave town the next day so I was quite hurried my whole day because my car took over 6 hours to finish when the labor estimate was roughly 4.
I got a call from the tech working on the car that an alignment was not listed but he recommends I do that because of the front end work. I was under the impression that the quote given included the alignment, I know Brian and I had spoken about it. That also left a bad taste in my mouth.
A few hours after I got my car, I looked underneath and could see where the new shocks were but couldn't see the rear struts. I called and the tech spoke to me, he tried to explain to me how to see them. Or I could come back in and he could show me. Since I was rushed, I couldn't do that and said I would come back when I returned from my trip.
Cut to 4 months later and I am home now. I take the car in for a routine oil change at a nearby shop that just moved in and had a special. They see I've had some front end work done and comment how typically I would want to also address the back end. My car was up on the lift and I was able to look underneath. Clearly, the struts in the back were not new.
I called Big O back and asked if they had my paperwork and if they could tell me if front and rear work was done which they said it was. I brought the car in and Garrett helped me. They looked under the car and then put it up on the lift and he said they looked old and he would look at the paperwork.
Garrett was quite accommodating in remedying my situation. He got me in and out in about a hour.
Apparently, the technician that had been working on my car had been terminated due to other incidents. I paid for an alignment back in April which makes me question if it was done at all since the new shop saw some feathering in my tires. The only remedy for that was a coupon for a complimentary oil change. After this, how do I trust that during this complimentary oil change, the technicians won't deliberately mess something up.
I was quite disappointed to find out about the rear struts. I had such high hopes for the shop and it's managerial staff. I realize that the technician was the one that tried to pull something fraudulent and I am sure this is not a Big O standard. The Yelper reviews are also hit or miss for this shop.
Just buyer beware! Always check on the work that is supposedly done on the car.
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