Okay...locally, this is a 5-star restaurant. (It might have to work a little harder for that fifth star in the big city vs. major, upscale establishments...so that's why only four stars here.)
THEN, it is under new ownership. Bryce, the server rated so highly in other reviews, is the new owner. We have not seen any of the staff being obnoxious and we have it on pretty good authority that they all use the indoor restroom facilities when such facilities are needed.
As previously mentioned the food is to die for...the steaks, chicken and fish dishes and linguini with clam sauce are wonderful.
The service is great. It is NOT a fast food place and it IS popular. Reservations are a good idea and take the time to enjoy the whole thing.