2nd worst fast food experience of my life.
At the drive thru menu, we ordered 2 Double-Downs and a 10piece boneless meal w/ mac n cheese and mashed potatoes (the cashier repeated our order back to us). Once we got to the window, we had to repeat our entire order for the cashier as if he didnt catch any of it the first time. I thought that was a red flag but took it as a sign that at least they wouldnt be messing up our order... NOPE!
We got home and opened our food only to realize that the mac n cheese our toddler had been begging for was switched out with cole slaw! As if that wasnt enough to irritate me, ALL of the chicken was way overcooked, dry, and tough... And since bad things come in 3's, it's only right that our double-downs were horrific too. I've had at least a dozen double-downs in my life and this was the only time I've ever seen KFC use what was basically 3"x1" chicken strips. Also, they were served without bacon.
I was STARVING when I ordered my food but had absolutely ZERO appetite when I got home and saw the food. I was so upset about my $35 order that I actually called them. I spoke with the shift leader and what was his solution to the problem?? Free food!! Why the hell would I want MORE of that "food"?!! Absolutely ridiculous.
And the icing on the cake? When my wife drove back to speak with someone in person, the place was closed!! The door said they close at 11pm... Ummmm, it was 10:15pm. Seriously?!! Corporate WILL be getting a phone call first thing in the morning.