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| - I'm not a big beauty product person, but I do like to pamper myself once in a while with a mani/pedi. Decided to give this place a try since they offered gel polish and had certified technicians on staff, so I made a reservation. Walking in wasn't too bad, but when they didn't have my reservation on file, when two different staff members tried to check me in, and when the "technician" didn't realize I had asked for two manis (my husband was with me and wanted a clean up), I tried not to worry. As we sat down, our assigned manicurist, Lori, was extremely chipper and talkative and offered to do both of us at the same time. After asking for my color in gel, she very casually questioned whether or not that was what I really wanted, said that it might be pretty, but that they had a whole other shelf of polish in the pedicure room. I wasn't sure what to say, since I've never been questioned on my choice of nail color...so I went to check out the other colors. While they have a ton of OPI and China Glaze polishes in lots of colors, I was there for gel, and when they didn't have the color I was hoping for in in gel, I had to go with regular polish.
I have nothing against regular polish, but my job is very hands on, and I don't enjoy paying $25+ to get my fingernails painted just to have them chipping in two days. I ended up having to choose regular polish anyway, and by this time she was almost done with my husband's hands. Long, painful story short...I found Lori really enjoys talking, cooking, spending time in the kitchen, talking, her children, her grandchildren, making her own food, her freedom in not needing a job - but wanting one, talking, her dutch heritage, and talking. There was very little focus on the actual manicure, the massage was lackluster with no pressure and a lot of lotion, she never touched our cuticles, didn't clip our nails, gave my husband a file and buffing block to touch up what he wanted, and when she finally painted my fingers, it looked like a three-year old trying desperately to color inside the lines. She never even acknowledged the paint all over my skin.
Regardless, we paid our $40 and left having learned a lesson that we will not be returning to Beauty Brands for personal care. I didn't bother to look at any of the products in the store (though it seemed well-stocked and organized), but the sketchy service from what their website touts as professional certified technicians isn't something I'd like to deal with again. There are plenty of smaller, local options that are much more attentive and do a better job for the same price.
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