Just purchased a 2012 Prius. No games played with trade in, straightforward answers to questions and great people. No hard sell. Mike referred us to Manny because he knows Prius features best and Jeff wrapped up the financing. No rip-off interest rates and everyone was working together for us. Great experience and we are going to tell everyone to give them a chance to pick up a great car. They have a checklist they use to certify the vehicle and we get a nice warranty and a "cold feet" option just to be sure that we like the car. Give them a try.