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  • If I could leave negative stars, I would. This experience starts a couple days ago when I ended up waiting quite a few minutes to even be acknowledged. Not a big deal, but I'm the only one in line and it's 12:30 at night, so what else would be going on at this time? But I digress. In addition to that, "Roggie" was the most apathetic service individual I've ever met (and I've met my fair share). Not even the slightest bit interested in my order paired with a magnanimous amount of attitude. I ended up waiting an additional 6 minutes for a munchie meal. I left with a bad taste in my mouth as he said "bye" without saying thank you or have a great night. So I left an internal (Jack Listens) review to see what kind of response I'd get. The manager, "Roland", assured me that he would speak to the individual I had mentioned in my review and that my next combo was on him. All I had to do was mention that he was covering my meal the next time I came in. Now that brings me to tonight. I thought what the hell, I'll go back. I did and was met with even more snide speech. I ordered the new breakfast burrito combo. I asked for egg white, and (I wish I could type it the way it sounded), he repeats it back in the most stereotypical gay way. There is no other way of saying it. I asked for a Dr Pepper as my drink and he repeated it back to me the exact way I said it. I was shocked. He said to go to the first window to which I did. He said the total and I mentioned what I was told to. He looked at me and said in a snotty form that he knew nothing about that and that he would've written it down. "Sorry bout that" I said not a problem since it would be pointless to argue with such a dense an idiotic person. He then disappeared to get my food. After 4 minutes, a lady came to bring bring me my drink. I thought that was interesting. Another two minutes minutes and she came back. I asked her if she may have known about about the conversation with Roland, to which she replied the same thing said before, but even more attitude! I I then said that thanks to him, I would now take my review public. And with the most fake smile she could muster, replied, "Ya. You do that!" I drove away to see "Rodrigo" (according to the receipt on this occasion) cowering in the corner which makes me think he knew exactly who I was and the conversation he just denied earlier. And before anyone thinks I am just doing this for free food, I will never be going back to to this establishment even if they PAID me. Yeah, it's it's that bad. Don't go here ever! As for me? Burger King sounds better. Better yet, I get better customer service at the 24 hour gas station nearby nearby then here. You've been warned.
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