Absolutely awful. My family (with two smaller children) walked in and waited at the hostess stand 30 min prior to the posted closing. A woman at the desk didn't even look up at us but instead "we are closed". We stood in shock by the incredibly rude tone she used and she again yelled "we are closed". Frankly I am embarrassed for the Inn On Coventry. I can only hope this woman was having a bad day and this isn't their normal level of customer service.