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| - First, the positives (and there are plenty !): the location is ideal for our needs - SF Giants spring training games - and the entire place is pretty nice: a great pool area, kid friendly, easy free parking, and the option to get a room with a living area, pull out sofa and full kitchen. There is also a full athletic club on the property and as a guest, you have access to a pretty decent gym (that usually isn't too crowded either.) I am always happy to stay here, even with the few negatives I am about to list.
However, in the past 3 years we have noticed a slight but undeniable decline in some services (even as the room rates have steadily increased.) There is no longer a complimentary continental breakfast, the kitchen supplies have steadily dwindled (our condo had 3 forks, 2 knives, no plates, and 2 mugs, plus a mismatched assortment of 4 drinking glasses.) There IS dishwashing soap and laundry soap (a nice touch, since there is a dishwasher and a washer/dryer in the unit) but there is no longer a sponge provided. Plan ahead and bring your own.
There were never pool towels available in the empty bin that clearly was intended for them ... We were told that housekeeping was extremely busy and hadn't had time to do laundry that day. However, this was the case every day we stayed. So, bring your own pool towels if you don't want to use the ones from your room.
We also discovered a GIANT hairball at the bottom edge of one of the beds. Yikes. Overall, the rest of the place seems perfectly clean and that was an anomaly.
Overall, we still really like this family-owned hotel/resort and will likely stay in the future, even with the slight disappointments. And, in all fairness, we probably could have just asked for additional kitchen utensils, etc. and had them provided. (We did, however, ask for a sponge and were told by housekeeping that they no longer provided them.) We will just add some more items to the "spring training packing list" for next year.
** Update: on the way out, one of the members of our party mentioned some of our concerns to the operations manager, who happened to be at the front desk, and she was very receptive and concerned about making our future stays as pleasant as possible. In short, she seemed to care. When we specifically mentioned the pool towel shortage, she said that the resort had in fact just purchased a whole new load of them, and that housekeeping had been finding that guests had been hoarding the towels in their rooms, creating the shortage at the pool. (My suggestion would be that each suite or room is issued either 2 or 4 towels, based on occupancy, and that guests are responsible for keeping track of their own towels.)
Anyway, we left on a positive note, and with the definite feeling that our concerns were heard.
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