| rev:text
| - I have decided to downgrade this to 3.5 stars (I rounded up to 4 stars) due to the rapid decline in quality and service. My first visit was grand opening on July 3rd, and second visit on July 13 for my mom's birthday.
The service started out excellent where we came in to people crowding the entrance and asking the hostess a dozen questions. I let her know I had reservations for 4 at 7pm and she sat us right away. She didn't ask for a name or anything. Too bad, doesn't seem like they are keeping track of regulars or possible regulars. Anyway, she sat us at the bar, which isn't very practical for an AYCE. So I told her we were celebrating a birthday, and she quickly accomodated to give us a table. She even mentioned that she could give us a surprise! When we sat down, she wished my mom a happy birthday and said no rush. Her exact words were, 'I will not rush you. Enjoy!'
Complaints on service:
- We were rushed. A waiter came by at least 3 times after an hour asking if we were finished. And when we told him that we were missing some orders, he asked how long ago we ordered, said 30 mins, and he said, it will not come then. That's it. No, sorry, I'll check on it, nothing. Just, 'If it's been that long, it's not coming'. We just looked at him and laughed! No biggie since we can always reorder, but really? Of all things, he chose to respond like that. LOL!
- There was no surprise. Which is fine. I just don't like when people say they will do something and not deliver. Maybe she forgot since it was crazy busy for a Monday.
- Hostess offered us 10% off our bill which we would have gotten it by paying cash or debit anyway (this was my 2nd visit overall). I hope this wasn't the 'surprise'. It was pretty disappointing since she offered another table 15% and another table all they can drink!
- Another rushed moment was when we were quickly handed the bill literally after our last bite into dessert. The waiter said, 'I'm going to give you your bill, there's a lot of people waiting'.
Comments on Food:
- Sashimi is fresh and actually comes in the quantity you order.
- Some new items on the dessert menu: Green tea creme brulee (a miss for us), mango slushy (yums!), berry mousse (didnt try this) and ice-cream (red bean, green tea and vanilla).
- Conch skewers are drenched with sauce and were too burnt.
- Baked avacado and cheese did not look appeitizing at all, it was all gray, muggy and watery. Nothing like from my first visit.
- Spring egg is a must try!
What I really appreciate:
- The hostess tries her best to be as accomodating as possible and always with a smile.
- They respect reservations!
Overall, quality is still better than any other Japanese AYCE in Toronto.
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