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| - This store is pathetic. It's constantly a mess, the few team members available are stoic and unhelpful, and their products are crap, often completely unusable, and yet they don't offer refunds or store credit. You HAVE to go pick something right then and there to "exchange", don't ask me how that's different than store credit..I don't know!
Well it's still a Dollar Tree, not Nordstrom, so I guess given the aforementioned points, they'd maybe be in the 2 star range..until today took it drastically down to a single star at best...
I was kicked out of the store by the store manager and "district trainer", Tammy, for repeatedly asking for clarification on their "exchange" policy. From the moment I started to speak, she rudely interrupted and just talked over me, never really looked at me or wholly addressed me, instead she continued to help other guests entering the line even though I had already been standing there speaking to her alone without anyone in line- rude to me and rude to the other guests, but only ever apologized to them like I'm in the wrong for speaking to her when she can't be bothered to discuss the situation with me. There are two brief sentences on the receipt regarding unsatisfactory purchases with no deadline or "expiration" of the exchange window.
After she continued to ignore/talk over my inquiries, I then asked if it was the store/company policy to open a new register and take guests from the back of the line (who just got in line) as opposed to any one of the other guests who had already been waiting in line (myself included) like she did. She was disrespectful, dismissive and curt, never once bothering to actually hear me out or respond to anything I said, then just kicked me out of the store rather than handle the issue individually and privately with an upset customer.
If a guest is confused or wanting clarification on your store's policies, you should probably take 60 seconds (at the very least) to politely explain any discrepancies and try to find a solution- it's kinda like there are plenty of "dollar store brands" and they are easily confused for customers. It's also kinda like every other dollar retailer is your competition with essentially the exact same products and you should be try to win your customers with honey, not vinegar.
Oh well! Dollar Tree doesn't need another dime of my money if they can't handle the most simple of questions kindly and respectfully!!
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