I'm very pleased with the customer service here. Caitlyn helped us switched phones over from Verizon to T-Mobile very quickly and promptly. She was very polite, patient and thorough with all our questions. I felt she went above and beyond our expectations. She called another location to see if they had a specific phone that we were looking for that they didn't have at this location and she wrote out notes for us to keep track of information that we'll need later. Customer Care might be difficult for some but it came natural for her.