I have been going them for quite awhile & have been very happy with the Dr. I have just gone on 7/14/17 & purchased new pair of glasses. Received mail & there was a coupon for $25.00 off for a new pair of glasses. I called the office to get the money off of my new pair & they stated not a problem. Spoke with the office today 7/22/17 & they now state that my insurance didn't pay something which they have never did before. I am very disappointed in them & I am now going to look for another place for dr & getting glasses.